Right of Return
Please inspect your items immediately upon receipt. If the ordered items are damaged during transit, shipped incorrectly, or defective due to material or workmanship issues, you must contact us via email (sale@fitfeverwear.com) within 30 days of delivery.
Please note: Failure to notify us within this period will be deemed as acceptance of the items.
Return and Exchange Conditions
Unauthorized returns will not be accepted.
Items must be returned within 30 days of receipt. All returned items must be in their original condition—unworn, unused, with tags attached, and in complete packaging. You must also provide a receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method that provides tracking information.
Non-returnable Items:
Sale items and gift cards are non-refundable. Damage or loss caused by the customer does not qualify for a refund.
General Return Process
Initiating a Return:
Please send photos and/or videos of the items to sale@fitfeverwear.com, including your order number and email address.
Our customer service team will assess your return request within 3 business days.
Returning Items:
If your return request is approved, we will provide the return address and shipping instructions.
Please note: Unauthorized returns will not be accepted. We recommend using a shipping service that offers tracking and delivery confirmation, as we are not responsible for items lost during the return process.
Return Costs
If the return is due to an error on our part (e.g., incorrect shipment or quality defects), we will issue a full refund.
If the return is due to buyer preference (e.g., dislike, no longer needed, or ordered the wrong item/size), the buyer is responsible for shipping costs.
A 10% restocking fee applies to returns made for the following reasons: item no longer needed/disliked, or incorrect item/size ordered. Damage and Issues: Please inspect your order upon receipt. If items are defective, damaged, or incorrect, contact us immediately so we can assess and resolve the issue. Exchanges: To receive your desired item as quickly as possible, we recommend returning the item you currently hold and placing a separate order for the new item once your return request has been approved.
Order Cancellation
We can cancel your order if you contact us promptly after placing it. If you have already paid but the package has not yet shipped, you may cancel the order for a full refund. Once the package has shipped, the order cannot be cancelled.
Refunds
Processing a return typically takes 1–2 days. After we receive and inspect the returned item, we will notify you whether your refund request has been approved. If approved, the funds will be automatically returned to your original payment account. Please note that it may take some time for PayPal to process the refund and for the funds to appear in your account.
Friendly Reminder:
Due to lighting, color temperature, and monitor settings, the colors in product images may differ slightly from the actual product; please refer to the item you receive. Thank you for your understanding.
Company Name: FITFEVERWEAR
Address: 13379 Stonebridge Ct, Moorpark, CA 93021, United States
Email: sale@fitfeverwear.com
Phone: +1 504-315-5113